Terms of service
Terms and conditions
Terms of sale
These general conditions have as their object the purchase of products, carried out remotely by means of an electronic network through the site www.robbadesign.it owned by Robbiati Daniele with headquarters in Via Bellini 11, Cusano Milanino 20095, MI. The purchase operations will be governed by the provisions of Legislative Decree n. 185 of 22.5.1999, while the protection of confidentiality will be subject to the discipline of Legislative Decree 196/03. The conditions of sale for the purchases of the products in the Robba Design website catalog are as follows:
there is no minimum order amount for individuals;
the prices indicated are always inclusive of taxes;
Art.1:ACCEPTANCE OF THE TERMS OF SALE
1.1 The conditions set out in the introduction are an integral and essential part of this contract.
1.2 All contracts will be concluded directly through access by the consumer customer to the website corresponding to the address www.robbadesign.it, where the customer can, in fact, conclude the contract for the purchase of the desired product by carefully following the indications and procedures envisaged.
1.3 These general conditions of sale must be examined"online"by the customer, before completing the purchase procedure. The forwarding of the order confirmation therefore implies full knowledge of the same and their full acceptance.
Art. 2:SALE PRICES AND PURCHASE METHODS
2.1 All sales prices of the products displayed and indicated on the website www.robbadesign.it include VAT. and all other taxes.
2.2 The total cost of shipping to the customer's home is charged to the customer. This cost will in any case be made known to the customer before confirming the purchase.
2.3 The purchase contract is concluded through the exact compilation and the consent to the purchase expressed through the adhesion given"online".
2.4 The customer can pay for the ordered goods using the payment methods indicated at the time of purchase.
Art. 3:SALE PRICES AND PURCHASE METHODS
3.1 The sole proprietorship Robbiati Daniele, owner of the website www.robbadesign.it, will deliver to customers, at the address indicated by the same, the products selected and ordered, in the manner provided for in the previous article, by couriers.
4.1 The sole proprietorship Robbiati Daniele assumes no responsibility for inefficiencies attributable to force majeure such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, from carrying out within the time agreed in the contract.
4.2 The sole proprietorship Robbiati Daniele is not responsible for any fraudulent or illegal use that may be made by third parties, of credit cards, checks and other means of payment, upon payment of the purchased products. In fact, at no time during the purchase procedure, the sole proprietorship Robbiati Daniele is able to know the buyer's credit card number which, through a secure connection, is transmitted directly to the banking service manager.
Art. 5:GUARANTEES AND METHOD OF ASSISTANCE
The sole proprietorship Robbiati Daniele does NOT cover manufacturing defects.
Art. 6:BUYER'S OBLIGATIONS
6.1 It is strictly forbidden for the buyer to enter false and/or invented and/or fictional data in the registration procedure necessary to activate the process for the execution of this contract and the related further communications
6.2 The Customer indemnifies the sole proprietorship Robbiati Daniele from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided by the Customer, since the Customer himself is solely responsible for the correct insertion.
Art. 7:RIGHT OF WITHDRAWAL
7.1 Pursuant to art. 5 of Legislative Decree 22 May 1999, n. 185 the customer can exercise the right of withdrawal, returning the goods received and obtaining a refund of the price paid.
7.2 The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 working days from the day of receipt of the purchased good.
7.3 All costs of returning the products are charged to the customer who, directly or by other means, will deliver them to the seller's domicile; all items must be received in the same conditions of receipt, with the guarantee seal, the original packaging and any manuals and/or instruction booklets that are part of the packaging and the original packaging; it is not allowed to return the goods in any other way.
7.4 For information on how to return, write to email@example.com
7.5 The sole proprietorship Robbiati Daniele, owner of the website www.robbadesign.it, will accept the returned goods reserving the right to ascertain that the products have been returned in their original state and with their original packaging; in this case it will forward the amount paid by the consumer for the purchase of the products.
7.6 The transport costs incurred for the delivery of the product to the customer and for the eventual return to Robbiati Daniele, owner of the website www.robbadesign.it, are not refundable.
7.7 Pursuant to art. 59 Consumer Code Legislative Decree. 6 September 2005, n. 206 (updated to 30/10/2020) the right of withdrawal for distance contracts and contracts negotiated away from business premises is EXCLUDED in relation to:
a) the supply of goods made to measure and/or clearly personalized;
b) the supply of sealed goods which are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery.
METHODS AND DELIVERY TIMES
For shipments we rely on the express couriers BRT, UPS, DHL, FEDEX, MBE.
The cost of shipping varies by areas and the weight of the goods. The detail will be highlighted at the time of purchase.
Delivery is expected between 4 and 6 working weeks from payment verification. If the payment is made by credit card or paypal, the order is managed in real time. If payment is made by bank transfer in advance, the order is processed only after confirmation of receipt of the transfer.
The delivery of the goods is intended at street level. Upon delivery of the order, please check the number of packages and the integrity of the package. Any damage must be reported to the courier and via email to firstname.lastname@example.org